top of page

Making a Complaint

We are committed to providing quality service and resolving any concerns you may have fairly and promptly. If you have a complaint about our services, please contact our licensee, Boston Reed Pty Ltd, directly using the details below:

We will acknowledge your complaint within 24 hours and investigate the matter in accordance with our internal dispute resolution procedures. If an issue cannot be resolved to your satisfaction within 30 days, you have the right to refer the matter to the Australian Financial Complaints Authority (AFCA), our external dispute resolution scheme:

PWMRB1 Pty Ltd trading as Vivid Advisory

ACN: 685 588 050 ABN: 40685588050

PWMRB1 Pty Ltd trading as Vivid Advisory | ABN: 40685588050 |

Corporate Authorised Representative Number 001315775 of Boston Reed Pty Ltd AFSL 225738.

Links: [Financial Services Guide (FSG)] | [Forms & Downloads Hub (PDS Documents)] | [Privacy Policy] | [Complaints Handling Procedure]

Vivid.Insure is a registered domain name of Vivid Advisory

Call Toll Free on 1300 108 408 or Email: customercare@vivid.insure

​General Advice Warning:

The information provided on this website is general in nature and has been prepared without taking into account your personal objectives, financial situation, or needs. Before acting on this information, you should consider its appropriateness. As no specific financial product is recommended on this website, we strongly recommend that you seek out personal advice via our platform to ensure your unique circumstances are thoroughly evaluated before making any insurance decisions.

​

bottom of page